Problems logging in or submitting entries
Q: I forgot my password. What should I do?
A: Click here for help in retrieving your password.
Q: My password is not being accepted when I try to log in.
A: Your password is case sensitive, so you must type it exactly the way you did when you registered. If you have not registered at the Second-Chance Entry website, you must do so before you can log in and submit entries. To register, click the REGISTER/UPDATE button and follow the instructions.
Q: What should I do if I encounter a problem at the second-chance website?
A: Go to the FEEDBACK page to let us know what problem you are experiencing. We will assist you via return e-mail. The more details you can provide about your problem, the better chance we will have of quickly working through the problem.
Changing personal information or entries
Q: How do I update my e-mail address or other personal information that I submitted when I registered?
A: First, click on LOG IN/SUBMIT ENTRY and log in with your existing e-mail address and password. Then, click on to REGISTER/UPDATE to get to your account information page. Make the necessary changes on your information page, then click on the SUBMIT button to make the changes effective.
Questions about entries and tickets
Q: Can I enter a drawing more than one time?
A: Yes. There is no limit to the number of entries you may submit. However, one entry is allowed per non-winning ticket, either online or by mail.
Q: I have tickets that I can’t remember whether or not I have entered in the drawing. How can I see what tickets I have entered?
A: Each time you submit an entry, it is recorded at the bottom of the SUBMIT ENTRY screen. All of your entries appear on that list for your information and reference, so you can check the list against the tickets you are holding.
Q: How can I be sure that my Internet entry has been submitted?
A: When you submit your entry, a record of it shows up on the bottom of your SUBMIT ENTRY page. If the entry is recorded there, you can be assured that it is in the system.
Q: Can I double my chances to win by entering a ticket on the Internet and then mail it in as an entry?
A: No. An Internet entry is not eligible to be mailed in, and vice versa. Entries that are found to have been mailed in and also submitted on the Internet will be disqualified.
Q: I would rather mail in my tickets. How do I do that?
A: Check the ticket back or RULES page for instructions on how and where to mail in your entry.
Q: Can I delete my entry from the SUBMIT ENTRY page?
A: You can delete an entry before the drawing deadline for that entry. Click on the date next to the entry that you wish to delete and follow the instructions.
Questions about the length of the That's The Ticket Second-Chance Contest
Q: When will the last trip be drawn? How many trips will be awarded during the contest? What is the last day to enter the contest?
A: The final drawing for one trip winner will be held January 16th, 2008.
Questions about winners
Q: What are my chances of winning a prize in a second-chance drawing?
A: Odds of winning a prize depend on the number of eligible entries received.
